Heartbeat
Reviews
Star rating
Rank in Online Community Management
Pros and cons
Pros
- Ease of Use
- Features
- Easy Setup
- Navigation Ease
- Integrations
- Customer Support
Cons
- Bugs
- Expensive
- Difficult Setup
- Platform Limitations
- Integration Issues
- Lack of Integrations
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 88.9% |
| Mid-Market | 8.3% |
| Enterprise | 2.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 1 | 4.5 |
| 2025 Q4 | 4 | 4.8 |
| 2026 Q1 | 1 | 2.5 |
| 2026 Q2 | 1 | 5.0 |
| 2026 Q3 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
Heartbeat: Supportive Answers for Community Builders
“I absolutely love the Hearth on Heartbeat. Whenever I have a question about something for growing my membership or using the features on Heartbeat, the Hearth has someone with an answer. It's great to not feel alone as a community builder.”
Effortless Community Management, Stellar Support
“I appreciate the ease of use with Heartbeat, as it makes it easy for my members to use. I like the layout and the fact that it's always evolving. Additionally, when I flagged an issue with a discount code not showing, they fixed it almost immediately. Also, the initial setup was ”
Minimalist Feel with Powerful Functionality
“I like the minimalist feel with really powderful functionality in the background.”