Hark
Reviews
Star rating
Rank in Help Desk
Pros and cons
Pros
- Helpful
- Customer Support
- Customer Insights
- Automation
- Authentic Engagement
- Quality Clarity
Cons
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 41.7% |
| Mid-Market | 58.3% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 5.0 |
| 2026 Q1 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
Hark is the tool every true CX leader loves at first sight!
“Hark makes it easy for our customers to give us contextual information regarding their issues, questions, concerns, and feedback both negative and positive. The ability to hear and see our customers talk through the above is invaluable for Voice of the Customer! The hark team is ”
Hark is changing the game for CX
“The best part of Hark is that it highlights the voice of the customer in a way that no other tool in the CX tech stack can. And the team behind the tech actually cares - and it shows!”
Making websites easily searchable
“Hark is good at collecting full and detailed information about customers through videos. This makes it easy for customers to explain problems, which would have otherwise taken me time to understand from a written description.”