Forma
Reviews
Star rating
Rank in Lifestyle Spending Account (LSA)
Pros and cons
Pros
- Ease of Use
- Simple
- Helpful
- Submission Ease
- Intuitive
- Customer Support
Cons
- Claim Issues
- Insufficient Information
- Reimbursement Issues
- Lack of Information
- Poor Customer Support
- Poor Support Services
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 3.2% |
| Mid-Market | 22.2% |
| Enterprise | 74.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 21 | 4.9 |
| 2025 Q1 | 16 | 4.8 |
| 2025 Q2 | 27 | 4.8 |
| 2025 Q3 | 52 | 4.9 |
| 2025 Q4 | 4 | 4.8 |
| 2026 Q1 | 87 | 4.6 |
| 2026 Q2 | 34 | 4.6 |
| 2026 Q3 | 4 | 4.9 |
Satisfaction ratings
What reviewers say
Effortless Fitness Support with Forma
“I find Forma to be really easy to use, which is great for my health and fitness journey. It's valuable because it helps me find products related to my fitness goals. The initial setup was very easy, I'd rate it a 10 out of 10.”
Very Easy to Use with a Clear, Descriptive Guide
“It’s very easy to use, and the guide is clear and descriptive.”
Effortless Documentation with Versatile Features
“I like Forma because it's easy to use with versatile options to play with. I also appreciate its visualization features, which help in tracking my ticket submissions. It's pretty easy to set up, and it really eases the documentation work.”