Flip
Reviews
Star rating
Rank in AI Customer Support Agents
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 47.1% |
| Mid-Market | 52.9% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q3 | 5 | 4.9 |
Satisfaction ratings
What reviewers say
Transformative Call Automation for Urgent Care Operations
“I love that Flip dramatically reduced our unanswered call rate from about a third of all calls to under 10%, directly improving both patient experience and operational efficiency. The automation reliably handles 40% of calls, freeing up our front desk staff for more complex patie”
Flip your KPI's when you partner with FlipCX to achieve amazing results
“I love that Flip enabled us to automate 35% of our call volume while maintaining a polished, expert customer experience across four distinct brands. The partnership has been collaborative—Flip’s team worked with us iteratively, supported our specific workflows, and truly invested”
Flip Transformed Our Holiday Customer Service Experience
“I love how Flip handled our massive surge in call volume during the holidays, preventing us from ever needing to shut down our phone lines again. The integrations with our helpdesk and Shopify are seamless, allowing for automated tracking info and even post-purchase discount code”