Evly
Reviews
Star rating
Rank in Customer Service Automation
Pros and cons
Pros
- Ease of Use
- Automation
- Customer Satisfaction
- Tracking
- Connectivity
- Easy Integrations
Cons
- Difficult Setup
- Dashboard Issues
- Steep Learning Curve
- Understanding Issues
- Missing Features
- Lagging Issues
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 81.8% |
| Mid-Market | 18.2% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 19 | 4.9 |
| 2025 Q4 | 3 | 5.0 |
Satisfaction ratings
What reviewers say
A real upgrade to how we handle customer care
“we’re constantly fielding customer questions, whether it’s about delivery updates or clarifying product ingredients. Before we started using Evly, our inbox would be overflowing by the end of each day. Now, Evly automatically handles the majority of these common inquiries, and it”
We said goodbye to high churn rates thanks to Evly
“Evly has been instrumental in lowering our churn rate. After our customers started getting relevant and helpful responses within seconds rather than hours, they stopped leaving. As a result, we've observed a decrease in churn of over 30% during the past two quarters, which has si”
Saved us time and money
“What stands out most for me is the automation. Evly is able to fully handle common requests such as cancellations, refunds, and straightforward order status updates from start to finish. This has led to noticeable cost savings for us. Now, our agents are able to focus their effor”