Service Fusion
Reviews
Star rating
Rank in HVAC
Pros and cons
Pros
- Ease of Use
- Customer Support
- Features
- Positive Experience
- Invoicing
- Pricing
Cons
- Data Management Issues
- Expensive
- Integration Issues
- Invoicing Issues
- Poor Customer Support
- Improvement Needed
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 83.5% |
| Mid-Market | 13.2% |
| Enterprise | 3.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 2 | 2.3 |
| 2025 Q2 | 1 | 3.0 |
| 2025 Q3 | 1 | 4.0 |
| 2026 Q1 | 1 | 4.0 |
| 2026 Q2 | 2 | 4.0 |
| 2026 Q3 | 3 | 4.0 |
Satisfaction ratings
What reviewers say
Estimates Dashboard Shines, and Techs Can Navigate It Easily
“The Estimates dashboard and the ability for our technicians to navigate the system themselves.”
Quick Estimates, Easy Scheduling, and Streamlined Payments
“Creating estimates quickly and efficiently and being able to schedule as we used to do this on a giant whiteboard. Loving the new payment system as we are able to streamline payments.”
Efficient CRM with Great Estimation Features
“I use Service Fusion for everyday job processing and project management CRM, and I really like the option to create packages for estimates, which gives clients options to choose from. Our business uses the good, better, best method of in-field sales, and it's a seamless process w”