Element
Reviews
Star rating
Rank in Frontline Worker Communication Platforms
Pros and cons
Pros
- Security
- Ease of Use
- Connectivity
- Peer Connection
- Features
- Customization
Cons
- Not Intuitive
- Lack of Notifications
- Status Issues
- Learning Difficulty
- Complexity
- System Crashes
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 63.4% |
| Mid-Market | 24.4% |
| Enterprise | 12.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 1.5 |
| 2025 Q1 | 1 | — |
| 2025 Q2 | 3 | — |
| 2025 Q3 | 1 | 3.5 |
| 2025 Q4 | 3 | 4.8 |
| 2026 Q1 | 2 | 4.0 |
| 2026 Q2 | 4 | 4.5 |
Satisfaction ratings
What reviewers say
Effortless and Effective with Minor Performance Tweaks
“I like everything about Element. It allows us to maneuver around all the hard district issues we have, especially with computers and time management. It's also super easy to setup, which I appreciate.”
Intuitive, Secure Communication at a Fair Price
“I really like the range of security features they’ve implemented for secure communication. I also find the app very intuitive and easy to use. On top of that, I think the pricing is very fair and accurate for the quality of the service.”
Secure, Flexible Messaging with a Learning Curve
“I like Element's security, particularly its end-to-end encryption, as it is a big plus for privacy. The encryption and decentralization give me more control over data and security. I find the initial setup very easy when using Element's hosted option.”