Discuss
Reviews
Star rating
Rank in Consumer Video Feedback
Pros and cons
Pros
- Ease of Use
- Customer Support
- Features
- User Interface
- Setup Ease
- Intuitive Use
Cons
- Technical Issues
- Navigation Difficulty
- UX Improvement
- Poor Usability
- Not User-Friendly
- Participant Management
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 45.2% |
| Mid-Market | 27.2% |
| Enterprise | 27.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 32 | 4.5 |
| 2025 Q1 | 16 | 4.9 |
| 2025 Q2 | 8 | 4.7 |
| 2025 Q3 | 9 | 4.6 |
| 2025 Q4 | 14 | 4.7 |
| 2026 Q1 | 4 | 4.7 |
| 2026 Q2 | 5 | 4.7 |
| 2026 Q3 | 8 | 4.2 |
Satisfaction ratings
What reviewers say
Real-Time Shopper Behavior Insight, Simplifies Design Adjustments
“I really like Discuss because the observer stream keeps us hidden, letting shoppers behave naturally when we test redesigned pages. The clipping feature feels like second nature now, as I can capture moments like when someone hesitates over a size guide. The back-room chat is gre”
Seamless Moderation with Fantastic Support
“I love the share stem feature because it removes the hassle of finding stimuli on my desktop or computer since it's already loaded up, which takes a big level of stress out of the equation. The support folks have been fantastic, especially Juan Ronilla, who's amazing and made the”
Fantastic Customer Service and Intuitive Platform
“I find Discuss to be very helpful in creating a backroom viewing experience for my qual 1:1 interviews along with tech support and respondent support, and it handles compliance sign-offs well. The customer service is fantastic, and I really appreciate that. The platform itself is”