Cloudways
Reviews
Star rating
Rank in Cloud Web Hosting
Pros and cons
Pros
- Ease of Use
- Customer Support
- Easy Setup
- Reliability
- Helpful
- Performance Speed
Cons
- Expensive
- Pricing Issues
- Poor Customer Support
- Email Issues
- Learning Curve
- Poor User Experience
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 92.1% |
| Mid-Market | 6.5% |
| Enterprise | 1.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 52 | 4.5 |
| 2025 Q1 | 22 | 4.5 |
| 2025 Q2 | 43 | 4.5 |
| 2025 Q3 | 55 | 4.5 |
| 2025 Q4 | 24 | 4.8 |
| 2026 Q1 | 26 | 4.6 |
| 2026 Q2 | 13 | 4.4 |
| 2026 Q3 | 18 | 4.8 |
Satisfaction ratings
What reviewers say
Seamless Setup, But Costly Support Limitations
“I like Cloudways for its simple, easy-to-use interface, making server management straightforward. I also appreciate the flexibility of being able to add modules or parts to the server as needed, which is a great feature. Additionally, the initial setup was pretty easy, which was ”
So Much Better Than Our Previous Hosting Experience
“The combination of fast servers and excellent support has been fantastic. We moved from GoDaddy to Cloudways and have been much happier with the performance, reliability, and overall experience. Support is fast, responsive, and actually helpful when we need them.”
Effortless Web Hosting with Stellar Support
“I like that I only pay for what I use with Cloudways, which helps me clearly evaluate when I need to upgrade. Their support is outstanding and the malware monitoring and cleanup feature means I don't have to be a detective anymore. The price for that feature is reasonable. I also”