Swag Pro (by Swag.com)
Reviews
Star rating
Rank in Print Fulfillment Services
Pros and cons
Pros
- Customer Support
- Team Collaboration
- Ease of Use
- Shipping Efficiency
- Response Time
- Communication
Cons
- Expensive
- Delivery Delays
- Shipping Delays
- High Prices
- Email Management
- Email Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 17.5% |
| Mid-Market | 70.0% |
| Enterprise | 12.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 5.0 |
| 2025 Q1 | 4 | 4.9 |
| 2025 Q2 | 6 | 3.8 |
| 2025 Q3 | 3 | 4.3 |
Satisfaction ratings
What reviewers say
Super easy to work with; top notch products
“I like my account team most. I tend to be all over the place and look to my account team to help me generate new, fresh ideas. They wow me every time.”
Great Platform for Swag Management, Even Better Company Support
“Sourcing and managing company swag items is incredibly straightforward within the system, and the customer support that I receive from our Printfection team is second to none. It's painless to select items I need to ship to our shows and enter all the pertinent shipping informat”
Excellent customer service and a good way to stay organized
“The customer service has been outstanding. Each time I've had a support request, the support team gets back to me quickly, thoroughly, and pleasantly. Which is so important when you're shipping things in conjunction with event deadlines. The software also makes it easy to keep tr”