Brilliant
Reviews
Star rating
Rank in Promotional Product Management
Pros and cons
Pros
- Customer Support
- Ease of Use
- Appreciation
- Ordering Process
- Creativity
- Response Time
Cons
- Slow Shipping
- Unclear Communication
- Limited International Availability
- High Prices
- Item Availability
- Poor Customer Support
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 5.0% |
| Mid-Market | 60.0% |
| Enterprise | 35.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q4 | 1 | 5.0 |
| 2026 Q2 | 1 | 4.5 |
Satisfaction ratings
What reviewers say
Wide Selection, Effective Service with Minor Shipping Challenges
“I really like Brilliant for its variety of items, which makes it easy for us to select multiple items within our budget. This flexibility is super helpful. Also, good communication is a key aspect I appreciate, and having Claire Schulley being amazing just adds to the positive ex”
Best in the biz
“Costs, product quality, and ease of use - they handle everything...basically doing the work of a FTE”
A great company that's easy to work with and offers quality products!
“Brilliant's team is accommodating and flexible to ensure they provide their customers with the best experience possible. Whether that's ordering items in different sizes, finding new places to outsource specific items the customer needs, or even offering to store swag from a prev”