Lob
289
Reviews
4.4
Star rating
#3
Rank in Print Fulfillment Services
Pros and cons
Pros
- Ease of Use
- Efficiency Improvement
- Automation
- Platform Usability
- Integrations
- Customer Support
Cons
- Organization Difficulty
- High Prices
- Expensive
- UX Improvement
- Difficulty
- Printing Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-41.9%
60
Small Business
3
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 54.1% |
| Mid-Market | 37.8% |
| Enterprise | 8.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 12 | 4.0 |
| 2025 Q1 | 2 | 4.5 |
| 2025 Q2 | 16 | 4.2 |
| 2025 Q3 | 7 | 4.2 |
| 2025 Q4 | 4 | 4.5 |
| 2026 Q1 | 11 | 4.5 |
| 2026 Q2 | 31 | 4.4 |
| 2026 Q3 | 18 | 4.6 |
Satisfaction ratings
Ease of Use9.0
Ease of Setup9.0
Quality of Support8.9
Meets Requirements9.1
What reviewers say
Real-Time Campaign Visibility That Keeps Us on Track
4.5
“I love the visibility into our campaigns and seeing our progress in real time.”
Transforms Print and Mailing into Effortless Cloud Infrastructure
5.0
“Lob’s primary value is that it treats physical printing and postal logistics like cloud infrastructure, removing the need for the machinery, manual labor, and potential human error that usually come with sending checks.”
Easy to Navigate and Fast, but Name Search Needs Improvement
3.5
“The system is easy to navigate, meaning we can locate customer mail faster and reduce wait time.”