ConnectPath CX
Reviews
Star rating
Rank in Call Center Infrastructure (CCI)
Pros and cons
Pros
- User Interface
- Integrations
- Easy Integrations
- Ease of Use
- Navigation Ease
- Intuitive
Cons
- Improvements Needed
- Usability Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 23.8% |
| Mid-Market | 61.9% |
| Enterprise | 14.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
What reviewers say
Contact Centre Configuration Engineer
“One of the standout features I really like about ConnectPath CX is the clean and modern interface especially the dashboard view. Overall, the improved analytics and customization options offer greater flexibility for both admins and customers.”
Fantastic Team
“One thing I really like about the new ConnectPath CX is how much smoother and more user-friendly the interface feels. It’s a lot easier to navigate, and that makes a big difference during busy shifts.”
ConnectPath opt for Amazan Connect
“ConnectPath has become an integral part of our customers' operations. I think ConnectPath understands the intricacies of how Amazon Connect and its API work, and they are making the best use of this Amazon Cloud Contact Center solution, from essential to advanced features. Its us”