Reviews.io
Reviews
Star rating
Rank in Review Management
Pros and cons
Pros
- Customer Support
- Helpful
- Ease of Use
- Team Helpfulness
- Response Time
- Easy Integrations
Cons
- Expensive
- Poor Customer Support
- Difficult Setup
- Review Issues
- Difficult Navigation
- Missing Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 85.4% |
| Mid-Market | 13.8% |
| Enterprise | 0.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 15 | 4.6 |
| 2025 Q1 | 22 | 4.6 |
| 2025 Q2 | 34 | 4.7 |
| 2025 Q3 | 20 | 4.9 |
| 2025 Q4 | 20 | 4.8 |
| 2026 Q1 | 25 | 4.8 |
| 2026 Q2 | 19 | 4.3 |
| 2026 Q3 | 5 | 3.9 |
Satisfaction ratings
What reviewers say
Outstanding Support with Clear, Personal Guidance
“The support team really stands out. They took the time to look into my questions, explain the technical details clearly and help me work out the next steps. As a small business owner, I really appreciate that personal approach and the effort they put into helping me.”
Excellent support and fast results
“The support team. During our trial Mia, Hannah, Leila and Maddox answered every question quickly, often within the hour, and fixed problems for us rather than just pointing us to help articles. Within a week we went from almost no website reviews to over 60 verified product revie”
Excellent Customer Service and Seamless Google Reviews Integration
“The customer service is excellent. Reviews.io is the only platform we use for handling customer reviews in our online store. They seamlessly integrate 3rd party reviews from our customers on Google. The reviews they collect for us also tribute to our Google seller rating and when”