Bizrate Insights
Reviews
Star rating
Rank in Feedback Analytics
Pros and cons
Pros
- Helpful
- Customer Feedback
- Ease of Use
- Feedback Management
- Insights
- Customer Support
Cons
- Survey Issues
- Limitations
- Limited Customization
- Survey Limitations
- Limited Data Analysis
- Missing Features
Traffic & LLM citations
Source: G2 review data
Winning from
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 29.7% |
| Mid-Market | 48.6% |
| Enterprise | 21.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 30 | 4.6 |
| 2026 Q1 | 2 | 4.8 |
| 2026 Q2 | 2 | 5.0 |
| 2026 Q3 | 3 | 4.5 |
Satisfaction ratings
What reviewers say
Excellent Onboarding and Support That Helps You Get the Most from Bizrate
“The customer support and onboarding have been excellent. Nicole from Bizrate has been very helpful in walking me through what Bizrate is capable of and how I can best use it with our website.”
Excellent Support and Valuable Customer Insights with Bizrate Insights
“The best part of Bizrate Insights is the excellent support and account management. Our account manager, Masego Manamela, is responsive, knowledgeable, and always helpful whenever we have questions or need assistance. She makes the overall experience smooth and easy, and the platf”
A fantastic platform for customer insights
“Bizrate Insights allow us to filter the content by positive and negative sentiment which allows us to quickly access and address issues that may be hidden in a positive review.”