Feefo
155
Reviews
4.6
Star rating
#6
Rank in Review Management
Pros and cons
Pros
- Customer Support
- Ease of Use
- Helpful
- User-Friendly
- Team Helpfulness
- Intuitive
Cons
- Missing Features
- Poor Reporting
- Improvement Needed
- Limited Customization
- Report Complexity
- Limited Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
+112.5%
80
Small Business
3
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 51.7% |
| Mid-Market | 38.4% |
| Enterprise | 9.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 3 | 4.7 |
| 2025 Q2 | 1 | 4.5 |
| 2025 Q3 | 61 | 4.7 |
| 2025 Q4 | 15 | 4.8 |
| 2026 Q1 | 3 | 5.0 |
| 2026 Q2 | 8 | 4.8 |
| 2026 Q3 | 17 | 4.4 |
Satisfaction ratings
Ease of Use8.8
Ease of Setup8.9
Quality of Support9.6
Meets Requirements9.0
What reviewers say
Excellent Service with Quick, Helpful Support
4.5
“The service is excellent. I always receive quick, helpful support, delivered with a friendly yet professional approach.”
Enhanced Engagement with User-Friendly Integration
4.0
“I think the Feefo interface has gotten much better over the last few years; they’ve spent a lot of time and effort improving it. The integration of reviews into our website is very, very important for us. There are now a number of little widgets you can put into your website, and”
Excellent Support and Verified Reviews You Can Trust
4.5
“The support is excellent and the fact that not just anyone can review without prooof of purchase.”