Chatfuel
Reviews
Star rating
Rank in Bot Platforms
Pros and cons
Pros
- Affordable
- Easy Setup
- Navigation Ease
- Automation
- Easy Creation
- Intuitive
Cons
- Expensive
- Poor Customer Support
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 84.4% |
| Mid-Market | 13.3% |
| Enterprise | 2.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 0.5 |
Satisfaction ratings
What reviewers say
I would describe my overall experience as "meh".
“I run a very small business that sells used baby strollers and relies on customers placing orders via Facebook Messenger. We set up Chatfuel to automate the initial part of the conversation (what model, what colors, what budget, what time constraints and so on) and it has worked”
Best Chatbot Development Platform
“Chatfuel is a straightforward platform that even thode without prior knowledge in chatbot development can use. Its simpe to use , powerful and scalable. Chatfuel has a wide range of features that allow users to complex chatbots.”
Chatfuel helped me create the perfect MVP to raise $150,000
“Chatfuel's user experience is amazing. Everything is easy and clear.”