CDK
155
Reviews
4.1
Star rating
#1
Rank in Car Dealer
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
+245.5%
39
Mid-Market
3
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 28.4% |
| Mid-Market | 58.1% |
| Enterprise | 13.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q3 | 1 | 3.0 |
| 2025 Q4 | 1 | 2.5 |
| 2026 Q1 | 1 | 4.5 |
| 2026 Q2 | 11 | 4.6 |
| 2026 Q3 | 38 | 4.5 |
Satisfaction ratings
Ease of Use8.4
Ease of Setup8.8
Quality of Support8.4
Meets Requirements8.8
What reviewers say
Robust for Sales, But Accounting Needs Improvement
3.0
“I did like how robust the sales portion of the software was to use. For the sheer volume of what we were using it for at the time, it held up beautifully.”
Outdated, Slow, and Resource-Heavy—Needs Deeper Customization for Efficiency
1.0
“Seeing sale counts per month in an invoice screen, cdk service on how it presents itself to the customer and some customization.................................”
AI Chat Summaries That Save Time and Boost Performance
4.0
“The AI system that summarizes the most important chat topics. It makes performance faster and less time consuming. While completing calls my daily use is cut in half.”