Freshdesk and Freshservice
12
Reviews
4.0
Star rating
#35
Rank in Web Design
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Losing to
Key stats
-100.0%
33
Small Business
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 41.7% |
| Mid-Market | 41.7% |
| Enterprise | 16.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q2 | 1 | 3.5 |
Satisfaction ratings
Ease of Use7.7
Ease of Setup7.1
Quality of Support7.9
Meets Requirements8.1
What reviewers say
Easy to use and nice interface
3.5
“We use freshdesk fo maintain an internal company knowledge base. I like the interface and ease of use and navigation.”
Freshservice IT tickets
2.5
“Freshservice is an easy place to control the IT tickets and requests that come through and need a platform to monitor.”
Freshdesk Service level review
4.5
“It provides a ticketing system that helps manage customer queries more efficiently and efectivly . Its SLA management ensure timely responses and resolution. Freshdesk supports email, phone, chat, social media, and more Channels . This allows businesses to offer a seamless cu”