G2 Vendor Directory

Birdie

by Birdie software

13

Reviews

4.7

Star rating

—

Rank in Screen and Video Capture

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for Birdie.

      Page views and citations · Birdie

      Source: G2 review data

      Winning from

      Based on reviewers who said they switched from another product.

      1

      SAS/OR

      1 switched

      Losing to

      Based on reviewers of other products who said they switched from Birdie.

      1

      Qintil Learning, Recruitment and Staffing

      1 switched
      2

      Zoho Desk

      1 switched

      Key stats

      —

      73

      Mid-Market

      2

      Adoption by company size

      SegmentShare of reviews
      Small Business30.8%
      Mid-Market69.2%
      Enterprise0.0%

      Quarterly history

      QuarterReviewsStar rating

      Satisfaction ratings

      Ease of Use9.5
      Ease of Setup9.0
      Quality of Support9.4
      Meets Requirements9.5

      What reviewers say

      Enables CX to focus on customers rather than processes

      4.0

      “Easy to use, luanch and intregraton was seemless. Enabled us to reduce the number of tickets”

      Director

      Amazing for supercharging customer experience

      4.0

      “Integration withour existing helpdesk and project management tools, making it easy to incorporate into existing workflows.”

      Engineering Manager

      Excellent Overview of CLient Experiences

      5.0

      “Birdie allows the customer to easily articulate whats going wrong by allowing them to record a short clip of the issue they experienced. It then directly goes to our support team where they can view what's really going on. Integrating Birdie with Intercom was seamless and quick. ”

      Customer Support Specialist