Ballpark - User Research and Surveys
Reviews
Star rating
Rank in Survey
Pros and cons
Pros
- Ease of Use
- Customer Support
- Helpful
- Ease of Creation
- Quick Setup
- Intuitive
Cons
- Limited Customization
- Complexity
- Layout Issues
- Integration Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 16.4% |
| Mid-Market | 52.5% |
| Enterprise | 31.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 4.8 |
| 2025 Q1 | 9 | 4.4 |
| 2026 Q2 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
Impressive Usability Tool Backed by an Incredible Team
“The Ballpark interface is clean and easy to use, which makes setting up and running studies very efficient. The insight summaries are especially strong – they synthesize the data in a way that is actually useful for making decisions. And to top it off, the account team is unmatch”
An Amazing Product with Equally Amazing and Passionate People
“Ballpark's platform is flexible and versatile. While not currently state of the art when it comes to all of their output, they provide some unique features, specifically for figma testing, that set them apart from competitors. They are constantly iterating on their tools, mainly ”
It's a decent tool, but still needs some improvements
“- It's easy to use - Serves usability testing needs quite well (integrates Figma prototypes, provides data and video recordings of results) - Projects are easy to manage - Quick customer support available”