User Interviews
Reviews
Star rating
Rank in User Research
Pros and cons
Pros
- Ease of Use
- Customer Support
- Helpful
- Interviews
- Scheduling
- Time-saving
Cons
- Survey Issues
- Not User-Friendly
- Limited Customization
- Complexity
- Not Intuitive
- Recruitment Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 57.6% |
| Mid-Market | 22.7% |
| Enterprise | 19.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 89 | 4.4 |
| 2025 Q1 | 33 | 4.4 |
| 2025 Q2 | 40 | 4.3 |
| 2025 Q3 | 26 | 4.1 |
| 2025 Q4 | 15 | 4.0 |
| 2026 Q1 | 3 | 2.5 |
| 2026 Q2 | 1 | 4.5 |
| 2026 Q3 | 1 | — |
Satisfaction ratings
What reviewers say
Flexible Study Setup, Intuitive UI, and Effortless Participant Payments
“The depth and flexibility available when setting up studies. The platform allows us to tailor studies to very specific research needs, making it much easier to recruit the right participants and structure our research effectively. I also really value the ability to pay partic”
Efficient and Rewarding, Yet Needs Interface Improvements
“I like the speed of User Interviews. I appreciate the surveys that are selected and the amount of money that I’m paid for my time. It helps with expanding my knowledge, and allows me to impart knowledge and get a few dollars on the side. I also find the setup to be reasonably sim”
Mixed Experience: Versatile but Requires Better Verification
“I like that User Interviews has a wide range of different people to reach out to, and they have their LinkedIn for verification. The interface is pretty easy to understand. It's also helpful to set things up as fast as possible so I can get tests out quickly and then look at both”