VICIdial
Reviews
Star rating
Rank in Auto Dialer
Pros and cons
Pros
- Ease of Use
- Features
- Reporting
- Setup Ease
- Easy Setup
Cons
- Difficult Implementation
- UI Improvements
- Poor Interface Design
- Setup Difficulty
- Difficult Learning
- Learning Curve
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 55.0% |
| Mid-Market | 45.0% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q3 | 1 | 4.5 |
| 2026 Q1 | 1 | 4.0 |
Satisfaction ratings
What reviewers say
Free, Scalable Contact Center with a Learning Curve
“I like that VICIdial is a light solution, scalable, and free to use. The reporting services are great; I can see the agents' daily engagements and minutes on call, which helps me oversee the prices for my GSM gateway and the SIMs use.”
All in One Open Source Contact Center Solution
“- Easy To use - Light on Resources - No issues if well designed - More than 15K/week on a light VM with no complaints”
Vicidial is a best OpenSource Dialer for calling over VOIP.
“Vicidal is having all nessaray module which require to run a contact center. Its light asterisk and better CRM integration makes it complete solution for my Customer service and sales process very convenient at one single server.”