CDR Call Reporting for Cisco
Reviews
Star rating
Rank in Other Customer Service
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 3.5% |
| Mid-Market | 37.6% |
| Enterprise | 58.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 20 | 4.8 |
| 2025 Q4 | 12 | 4.6 |
| 2026 Q1 | 7 | 4.9 |
| 2026 Q2 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
All Our Calling and Contact Center Reporting in One Place
“It's great to have calling and contact center data all in a single place to report end to end.”
Easy Cisco Call Reporting with Responsive Support and Strong Self-Help Resources
“Variphy CDR Call Reporting for Cisco makes it easy to run queries for discovery and to troubleshoot issues. It also simplifies setting up reports for departments that need to understand call volumes and see the supporting details. Customer Support is very responsive and helpful, ”
Essential Tool for Efficient Call Tracking and Reporting
“Cisco's base CDR for CUCM is essentially useless. Variphy allows me to sift through call records quickly and efficiently to track down problem reports. When tickets come in and the end user hasn't provided enough information, Variphy helps me fill in the gaps to figure out the wh”