UpKeep
Reviews
Star rating
Rank in Facility Management
Pros and cons
Pros
- Ease of Use
- Work Orders
- Intuitive
- Maintenance Efficiency
- Efficiency
- Features
Cons
- Work Order Issues
- Missing Features
- Slow Performance
- Software Bugs
- Expensive
- Learning Curve
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 43.9% |
| Mid-Market | 50.2% |
| Enterprise | 5.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 28 | 4.7 |
| 2025 Q1 | 4 | 4.1 |
| 2025 Q2 | 28 | 4.6 |
| 2025 Q3 | 7 | 4.9 |
| 2025 Q4 | 43 | 4.5 |
| 2026 Q1 | 17 | 5.0 |
| 2026 Q2 | 2 | 5.0 |
| 2026 Q3 | 15 | 4.3 |
Satisfaction ratings
What reviewers say
Smooth Work Order Flow, but Job History Needs Better AI Coverage
“The flow of work orders through request and the way everyone gets up to date through each individual entity It has excellent value to the company, organisation, and team management program to keep us on track and on board with all the perfect new maintenance and jobs.”
Great AI Integration — easy to use
“I like the best the AI integration, still needs some work but is a great step in the rigth direction. I this the value is fair, the capabilities of upkeep and returned a substantial benefit for the money I am paying.”
Great customer lookups, but parts lookup can be cumbersome.
“I can look up customer information from address to service records. The filtering of work orders by status is also simple.”