TruRating
Reviews
Star rating
Rank in Feedback Analytics
Pros and cons
Pros
- Customer Support
- Helpful
- Ease of Use
- Simple
- Customization
- Feedback
Cons
- Limited Flexibility
- Missing Features
- Exporting Issues
- Export Limitations
- Inadequate Feedback Mechanism
- Insufficient Information
Traffic & LLM citations
Source: G2 review data
Winning from
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 0.0% |
| Mid-Market | 0.0% |
| Enterprise | 100.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 5 | 4.8 |
| 2025 Q4 | 1 | 5.0 |
| 2026 Q1 | 4 | 4.8 |
| 2026 Q3 | 2 | 5.0 |
Satisfaction ratings
What reviewers say
Real-Time Customer Feedback That Drives Immediate Coaching and Action
“What I like most about TruRating is the ability to receive real time, in the moment feedback directly from our customers. That immediate insight gives leaders and store teams the opportunity to teach, train, and coach on the spot rather than waiting for delayed reporting. When fe”
In-the-Moment Consumer Feedback That Truly Informs Our Business
“Capturing consumer feedback in the moment, while the experience is still fresh in their minds, is crucial for helping us better understand our business.”
Professional, Responsive Team That Truly Knows Their Stuff
“The team at TruRating is highly professional and responsive. It’s always a pleasure meeting with them, and they clearly know their stuff. The dashboard is also very easy to use, and being able to give our team admin rights—rather than having to go through the vendor every time a ”