Sumac
Reviews
Star rating
Rank in Nonprofit CRM
Pros and cons
Pros
- Ease of Use
- Easy Setup
- Easy Access
- Setup Ease
- Organization
- Quick Setup
Cons
- Technical Issues
- Limited Access
- Complexity
- Lacking Features
- Missing Features
- Pricing Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 90.9% |
| Mid-Market | 9.1% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q1 | 8 | 4.6 |
| 2026 Q2 | 1 | 4.0 |
Satisfaction ratings
What reviewers say
Streamlined Client Case Management
“I like that I can edit case notes or add to them when something else occurs for a client. Adding or editing case notes during the day helps me keep track of everything that goes on with a client as it happens. The setup was straightforward and manageable.”
Sumac Is Easy to Navigate and Simple to Use
“I like how easy Sumac is to navigate, I can easily access anything on Sumac and not be confused.”
Enhances Productivity with Easy Setup
“I like using Sumac for work, particularly for casenoting. It helps boost my productivity. I find the access feature beneficial, and I'm particularly fond of the unit-adding feature as it helps me keep track of my productivity. The initial setup was very easy.”