Keela
Reviews
Star rating
Rank in Nonprofit Payment Gateway
Pros and cons
Pros
- Ease of Use
- Customer Support
- Donations Management
- Donor Management
- Features
- Easy Setup
Cons
- Missing Features
- Limited Features
- Integration Issues
- Email Functionality
- Email Management
- Poor Design
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 86.4% |
| Mid-Market | 12.6% |
| Enterprise | 1.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 11 | 4.4 |
| 2025 Q3 | 4 | 5.0 |
| 2025 Q4 | 5 | 4.4 |
| 2026 Q1 | 8 | 4.5 |
| 2026 Q2 | 4 | 4.5 |
| 2026 Q3 | 4 | 4.4 |
Satisfaction ratings
What reviewers say
User-Friendly Training Videos Made Keela Easy to Learn
“I have never worked in database management before, but Keela was so user friendly when it came to watching the informative instruction videos. They walked me through every step of it and now, after a year and a half of using Keela, I feel confident in my skills due to the excelle”
Efficient Filtering and Reporting, Needs Improved Duplicate Management
“I like working with the reports section in Keela as it lets me filter through data with more field choices and automatically presents them in our preferred overall view, which is very helpful to present to others. I also love the built-in segments section; we can create segments ”
User-Friendly Dashboard with Seamless Event Integration
“I like Keela's user-friendly dashboard, which makes navigation easy. I also appreciate its integrations with many other applications. Being able to run event management via Eventbrite and have those attendees automatically added to Keela has been really helpful. The initial setup”