G2 Vendor Directory

SmartCustomer

#16 in Review Management

Menlo Park, CA

1

Products on G2

77

Total reviews

4.4

Avg. star rating

  • SmartCustomer ranks #16 in Review Management.
  • Reviews across SmartCustomer's portfolio declined 100.0% quarter-over-quarter.
  • SmartCustomer's 1 product span 2 categories on G2.
  • Small Business is the largest segment among reviewers, at 78.9%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across SmartCustomer's products.

Page views and citations · SmartCustomer

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

Trustpilot

4 switched
2

Shopify

1 switched
3

clearer.io

1 switched
4

ResellerRatings

1 switched
5

Syndigo

1 switched

Losing to

Based on reviewers of other products who said they switched from SmartCustomer.

1

Birdeye

2 switched
2

G2

1 switched
3

Okendo

1 switched
4

TrustRadius

1 switched

Key stats

-100.0%

#16

2

Small Business

2006

29

Menlo Park, CA

Adoption by company size

SegmentShare of reviews
Small Business78.9%
Mid-Market19.7%
Enterprise1.3%

Quarterly history

QuarterTotal reviewsAvg. rating
2025 Q115.0
2026 Q234.8