ServiceNow Cloud Management
Reviews
Star rating
Rank in Cloud Management Platforms
Pros and cons
Pros
- Ease of Use
- Customer Support
- Integrations
- Learning
- Scalability
- Features
Cons
- Poor Interface Design
- Complexity Issues
- Complexity
- Integration Issues
- Limited Customization
- Complex Setup
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 27.3% |
| Mid-Market | 18.2% |
| Enterprise | 54.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 1 | 4.0 |
Satisfaction ratings
What reviewers say
ServiceNow Review
“I'm not very tech savvy but I enjoy the ease of using ServiceNow. I also appreciate the accessability of customer support.”
Powerful All in one tool
“The platform is providing seamless yet powerful experience. Ticketing of queries and concerns are superb and on point. I used to learn the tool in just like one training as it is rrally easy to use and understand. There's also integrated features that you can compose and send ema”
Personalized Review for ServiceNow Platform
“Integration challenges are a constant concern for developers, but ServiceNow makes it a breeze. Seamlessly connecting with other tools and systems helps create a unified view of operations. This level of integration is essential for harnessing data effectively and facilitating in”