Co-Browsing
Reviews
Star rating
Rank in Co-Browsing
Pros and cons
Pros
- Customer Support
- Real-Time Monitoring
- Sharing
- Customer Engagement
- Efficiency
- Ease of Use
Cons
- Inadequate Security
- Connection Issues
- Slow Internet Speed
- Poor Connectivity
- Lagging Issues
- Slow Performance
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 49.0% |
| Mid-Market | 45.1% |
| Enterprise | 5.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 4.3 |
| 2025 Q1 | 36 | 4.5 |
| 2025 Q3 | 4 | 4.3 |
| 2026 Q1 | 1 | 5.0 |
| 2026 Q2 | 2 | 3.8 |
Satisfaction ratings
What reviewers say
Co-Browsing Makes Team Issue-Solving Easy with Shared Screen Viewing
“The only thing I like about Co-Browsing is that it lets me and the other person view the same screen, so we can work through issues together and solve things as a team.”
Smooth and helpful way to assist customers in real time”
“I really like how co-browsing makes customer support faster and more interactive. Instead of just explaining things over chat or call, the support agent can actually see my screen and guide me step by step. It reduces confusion, saves time, and makes the whole process feel more p”
It really does work!
“Hope browsing well so to be two sets of eyes on all projects. Sometimes you need someone else’s eyes looking at the same thing to catch things that perhaps you’re not working.”