Payworks
56
Reviews
4.5
Star rating
#36
Rank in Payroll
Pros and cons
Pros
- Ease of Use
- Intuitive
- User Interface
- Speed
Cons
- Not Intuitive
- Update Issues
- Outdated Technology
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
72
Small Business
5
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 50.9% |
| Mid-Market | 47.3% |
| Enterprise | 1.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 1 | 4.5 |
| 2025 Q4 | 1 | 4.5 |
| 2026 Q3 | 24 | 4.8 |
Satisfaction ratings
Ease of Use9.3
Ease of Setup9.2
Quality of Support9.2
Meets Requirements9.3
What reviewers say
Intuitive Experience with Resourceful, Helpful Support
5.0
“It’s very intuitive. Support and Helpdesk is very resourceful and helpful”
Easy-to-Use Platform, but Recurring Rep Changes Are Frustrating
3.5
“I like the platform/website. I find it easy to use. I think it is okay value”
Exceptional Support for Small Businesses
5.0
“I like the support that I get from Payworks and the opportunity to contact my support person through email or phone. It's great that the platform is continually making improvements and feels ongoing. Even as a small business using Payworks once a month, I feel like an important c”