CareSmartz360
Reviews
Star rating
Rank in Home Care Agency Management
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 81.7% |
| Mid-Market | 18.3% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 5 | 4.5 |
| 2025 Q1 | 2 | 4.5 |
| 2025 Q2 | 7 | 4.7 |
| 2025 Q3 | 5 | 4.7 |
| 2025 Q4 | 2 | 5.0 |
| 2026 Q1 | 2 | 4.8 |
| 2026 Q2 | 3 | 4.8 |
| 2026 Q3 | 5 | 4.3 |
Satisfaction ratings
What reviewers say
Highly Customizable Forms That Fit Our Agency’s Workflow
“The feature I personally appreciate the most is the forms functionality. I really like having the ability to customize forms instead of being limited to a fixed set of templates. Being able to adjust forms to fit our agency’s specific workflows and documentation needs makes the s”
CareSmartz: Simple, Customizable Portal That’s Easy to Set Up
“The most helpful parts of using the CareSmartz portal as an admin user is the customization that the software allows per agency. It is very simple to set up and understand. As a caregiver, I think the best features are the simplicity of the interface.”
Comprehensive home care software with excellent support
“Great customer support. Everyone is very understanding as well.”