uContact

by net2phone

Reviews

4.6

Star rating

#41

Rank in Contact Center

Pros and cons

Pros

Customer Support
Customizability

Cons

Complexity

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines for uContact.

Page views and citations · uContact

Source: G2 review data

Winning from

Based on reviewers who said they switched from another product.

Genesys

1 switched

Losing to

Based on reviewers of other products who said they switched from uContact.

Talkdesk

1 switched

AtomChat.io

1 switched

Key stats

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Mid-Market

Adoption by company size

Segment	Share of reviews
Small Business	25.9%
Mid-Market	66.7%
Enterprise	7.4%

Quarterly history

Quarter	Reviews	Star rating
2026 Q1	1	4.0

Satisfaction ratings

Ease of Use9.5

Ease of Setup9.9

Quality of Support9.7

Meets Requirements9.5

What reviewers say

Es una herramienta de trabajo muy completa

4.0

“No es una herramienta compleja de manejar y aprender desde un primer momento”

Ventas telefonicas

Permite descargar informes de gestión

5.0

“que podemos controlar los diferentes puestos de trabajo de una forma muy facil”

excelente herramienta omnicanal

5.0

“Lo intuitivo que es, la autonomia que brinda al usuario adminsitrador asi como la independencia para realizar estrategias ya sean de discado o de gestion. Una herramienta muy colaborativa y que permite contar son el seguimiento en linea.”

IT Manager