Neo
Reviews
Star rating
Rank in Other Email
Pros and cons
Pros
- Ease of Use
- Pricing
- Easy Setup
- Setup Ease
- Affordable
- Intuitive
Cons
- Pricing Issues
- Limited Features
- Expensive
- Difficult Setup
- Missing Features
- Poor Customer Support
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 95.6% |
| Mid-Market | 4.4% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 19 | 4.8 |
| 2025 Q1 | 18 | 4.4 |
| 2025 Q2 | 11 | 4.7 |
| 2025 Q3 | 10 | 4.9 |
| 2025 Q4 | 15 | 4.6 |
| 2026 Q1 | 10 | 4.2 |
| 2026 Q2 | 5 | 4.9 |
| 2026 Q3 | 6 | 5.0 |
Satisfaction ratings
What reviewers say
Neo Feels Like Family with Prompt, Reliable Support
“Neo is like a family once you get established with them and you have the prompt and reliable support they give because they are always prompt, professional, helpful and friendly! They always make sure that they resolve any issues or concerns that anyone needs when they are contac”
Neo: Straightforward, Easy-to-Use Email Platform with Fast Customer Service
“I like neo because it's email platform is the greatest it's straight and easy to use I've been using it for like a unit customer service always fast and can handle any problems that you have”
Fast Answers and Efficient Support
“What I like best about Neo is how easy it is to set up and use. The interface is clean and intuitive, making it simple to manage my business without feeling overwhelmed. I also appreciate that the platform is reliable and includes useful features that help keep everything organiz”