Facebook Groups
Reviews
Star rating
Rank in Customer-to-Customer (C2C) Community Marketing
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 72.3% |
| Mid-Market | 18.9% |
| Enterprise | 8.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 2 | 3.5 |
| 2025 Q4 | 3 | 4.0 |
| 2026 Q2 | 5 | 4.6 |
Satisfaction ratings
What reviewers say
An Awesome Way to Catch Up With People
“Being able to connect instantly with other locals is really great. I’ve used the groups for locals, my university activities, and different clubs. Compared to other platforms, it creates an immediate sense of verification and trust through the group setup. The pricing feels affor”
Facebook Groups Build a Strong Sense of Community
“Facebook groups help bring people together around an idea, a place, or a trend. The main advantage is that they create a sense of community around the initiative and make it easier for people to connect with one another.”
Very easy to use, and helpful in so many ways! Great for making connections
“It is effortless to rIt is an easy way to reach like-minded people, whether for work, social situations, or just having a question”