Magentrix Customer Portals
Reviews
Star rating
Rank in Online Community Management
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 25.0% |
| Mid-Market | 62.5% |
| Enterprise | 12.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q2 | 1 | 3.5 |
Satisfaction ratings
What reviewers say
Helpful Team and Promising Wizard, but KB Article Upload Needs to Be Easier
“I really enjoy working with Navin Pollard and Sina Sadeghi. They are always willing to help. I like the idea of the Wizard and while I know it is still beta it needs a lot of work still. You need more reporting out of it. Most companies probably want to see what case deflection”
Great Product. Great Support
“The Magentrix Portal for Salesforce is robust, secure, easy to configure, and feature-rich. The Magentrix Support team is responsive, knowledgeable and professional. Recently, they reached out TO ME when an issue was detected with my configuration instead of the other way around”
Magentrix Platform and Customer Service are the best!
“Magentrix itself has proven to be a powerful platform. This is usually the best integration with Salesforce I've experienced. And you can add other integrations with an API or Zappier. In my experience, many app/third-party companies tend to have a noticeable difference in cust”