Lucidya

#14 in Social Media Listening Tools

Riyadh

Products on G2

117

Total reviews

4.7

Avg. star rating

Lucidya - Social Media Analytics ranks #14 in Social Media Listening Tools.
Reviews across Lucidya's portfolio declined 100.0% quarter-over-quarter.
Lucidya's 1 product span 1 category on G2.
Small Business is the largest segment among reviewers, at 52.2%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Lucidya's products.

Page views and citations · Lucidya

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Sprout Social

2 switched

Hootsuite

1 switched

Key stats

-100.0%

#14

Small Business

2016

375

Riyadh

Adoption by company size

Segment	Share of reviews
Small Business	52.2%
Mid-Market	30.1%
Enterprise	17.7%

Quarterly history

Quarter	Total reviews	Avg. rating
2025 Q4	5	4.6
2026 Q2	19	4.4

About Lucidya

Lucidya is the agentic CX platform redefining how enterprises and public sector organizations understand, engage, and resolve customer needs. Its AI-native architecture, powered by over a decade of proprietary data, ingests customer data and market signals in real time across voice, chat, email, social media, and 40+ digital sources to instantly detect intent and sentiment. It then routes and orchestrates workflows to AI agents, which execute end-to-end resolutions autonomously, enabling up to an 85% containment rate from initial contact through retention. Designed on a unified, single-tenant infrastructure with strict data residency controls, Lucidya combines enterprise-grade security, governance, and continuous learning with compliance to SOC 2 Type II, ISO/IEC 42001, NIST CSF, CCPA/CPRA, GDPR, PDPL, and NCA.

Products

Lucidya - Social Media Analytics

by Lucidya · 117 reviews

4.7

Showing 1 of 1

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