airfocus by Lucid
Reviews
Star rating
Rank in Decision-Making
Pros and cons
Pros
- Ease of Use
- Collaboration
- Customer Support
- Integrations
- Customizability
- Customization
Cons
- Automation Difficulty
- Poor Notification System
- Confusing Usage
- Limited Customization
- Missing Features
- Lack of Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 46.5% |
| Mid-Market | 40.8% |
| Enterprise | 12.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 5 | 4.6 |
| 2025 Q1 | 1 | 4.0 |
| 2026 Q1 | 1 | 4.5 |
Satisfaction ratings
What reviewers say
Organises multiple silos into one tool that integrates with our stack.
“Easy to use and customise to our needs. Brings several Product Management pactices into one tool. Integrates with our (Azure DevOps) sprint boards. Good Customer Success.”
Highly customisable and great for prioritising and tracking our work
“Airfocus has been really helpful in collecting user feedback in one place and making it easy to connect that feedback to initiatives in our roadmap. This has made it much simpler to ensure our plans are informed by user needs. The tool is also very customisable, allowing us to cr”
Finally a tool that we can use as our single source of truth for feedback.
“The support team is amazing. Sometimes when I ask a question I receive a short video tutorial that they created for my specific use case. I also like how easy it is to setup a workspace for collecting feedback as an airfocus beginner and in addition to that Airfocus offers a lot ”