jrni
Reviews
Star rating
Rank in Online Appointment Scheduling
Pros and cons
Pros
- Customer Support
- Customer Service
- Helpful
- Responsive Support
- Appointment Management
- Integrations
Cons
- Update Issues
- Login Issues
- UX Improvement
- Processing Delays
- Complex Settings
- Email Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 8.7% |
| Mid-Market | 39.1% |
| Enterprise | 52.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 17 | 4.8 |
Satisfaction ratings
What reviewers say
A Key Partner in Managing Customer Experience at Scale
“JRNI has enabled us to streamline queue management, optimise staffing schedules, and enhance customer experience during peak periods. With their seamless booking tools and real-time scheduling capabilities, we’ve been able to better manage customer expectations and maintain our h”
JRNI is a great product to support our business needs
“It offers a very flexible and customizable platform that works really well to support our business. They have done a really good job of continuing to improve their product over the years, seek their customers opinions about what they value and would like to see. The Account manag”
Fantastic platform with powerful features and great usability
“Jrni is a brilliant platform with a user-friendly interface and a wide range of useful features that help streamline scheduling, customer engagement, and service management. It’s intuitive, reliable, and adds real value to our operations.”