Joy Loyalty
Reviews
Star rating
Rank in Loyalty Management
Pros and cons
Pros
- Customer Support
- Ease of Use
- Helpful
- Setup Ease
- Features
- User Interface
Cons
- Limited Customization
- Lack of Customization
- Bug Issues
- Expensive
- Data Accessibility
- Poor Customer Support
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 93.3% |
| Mid-Market | 6.7% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 1 | 5.0 |
| 2025 Q3 | 18 | 4.9 |
| 2025 Q4 | 16 | 4.8 |
| 2026 Q1 | 19 | 4.8 |
| 2026 Q2 | 16 | 4.8 |
| 2026 Q3 | 6 | 4.8 |
Satisfaction ratings
What reviewers say
Complete Retention Toolkit with Excellent Customer Service
“The product feels very complete and offers a wide range of tools to help improve customer retention. On top of that, the customer service is excellent and consistently on point.”
Feels Like a valuable customer, Not Just Bonus Points
“It is very different from other loyalty program apps. I would say if I were a customer to use this loyalty program in a store, I feel I have been treated as a valuable customer, more than just to gain some more bonus points.”
「ECサイトのコンバージョン改善と会員リピート施策に欠かせない最高のロイヤルティツール」
“機能面とカスタマイズ性の高さ 豊富なウィジェットと柔軟な表示設定：商品ページやカート・チェックアウト画面において、ポイント計算機や会員ランク、特典情報をリアルタイムかつ視覚的に訴求できる点が優れています。 多言語・細やかな文言調整：非会員・会員向けテキスト、ボタンの文言、通知メールのテンプレートに至るまで、ストアのトーン＆マナーや日本市場のニーズに合わせて細かくカスタマイズが可能です。 マーケティングと顧客エンゲージメントへの貢献 コンバージョン率（CVR）の向上：閲覧中のユーザーに対して「購入や会員登録でどれだけのポイントが還元”