QuickBooks Payments
Reviews
Star rating
Rank in Payment Processing
Pros and cons
Pros
- Ease of Use
- Integrations
- Customer Support
- Product Value
- Easy Payments
- Efficiency
Cons
- Expensive
- Poor Customer Support
- High Fees
- Lack of Customization
- Funds Holding
- Inefficient Management
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 89.1% |
| Mid-Market | 9.1% |
| Enterprise | 1.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 2.5 |
| 2025 Q3 | 1 | 5.0 |
| 2025 Q4 | 2 | 1.5 |
| 2026 Q1 | 6 | 4.6 |
| 2026 Q2 | 14 | 4.5 |
| 2026 Q3 | 7 | 4.7 |
Satisfaction ratings
What reviewers say
Easy Billing and Payment Tracking, but Card Fees Can Misfire
“I like that QuickBooks Payments takes care of my credit card transactions, makes billing my commercial customers easier, and lets me charge cards without using another service. It lets me know when my money is on the way and when an invoice is paid, and it sends reminders when in”
Easy Invoicing and Fast Payments with a User-Friendly Experience
“The ease of use for the customers and myself. It allows me to send invoices and received payments”
Intuitively Easy to Use with Great Step-by-Step Confirmation
“HOW INTUITIVELY EASY IT IS TO USE. FOR EXAMPLE, AFTER SELECTING THE VENDOR, I AM ABLE TO SELECT HOW TO PAY AND ENTER THE BANKING INFORMATION. INTUIT PROVIDES DETAILED STEPS AND CONFIRMATION OF WHAT I HAVE DONE SO THAT I FEEL CONFIDENT I DID EVERYTHING CORRECTLY. CONFIRMATION FOR ”