G2 Vendor Directory

Smart IVR

by Interactive Powers

10

Reviews

4.5

Star rating

#9

Rank in Other Customer Service

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for Smart IVR.

      Page views and citations · Smart IVR

      Source: G2 review data

      Losing to

      Based on reviewers of other products who said they switched from Smart IVR.

      1

      Plivo

      1 switched

      Key stats

      —

      70

      Mid-Market

      1

      Adoption by company size

      SegmentShare of reviews
      Small Business20.0%
      Mid-Market60.0%
      Enterprise20.0%

      Quarterly history

      QuarterReviewsStar rating

      Satisfaction ratings

      Ease of Use9.4
      Ease of Setup9.0
      Quality of Support9.2
      Meets Requirements9.6

      What reviewers say

      Helpful Ivr Tool

      5.0

      “Helpful and easy iterface to set priorities, which actually helps in providing the exact response and guidance to a user to reach the right channel as expected.”

      User

      I enjoy the effectiveness, while using it throughout the company we strive a double safety measure.

      2.5

      “The use and ease of the product and how effective it is for businesses.”

      Care Team Representative

      Easy and user-friendly tool to help operations

      4.5

      “IVR platform with exceptional performance and freedom of scalability. Its distributed architecture can efficiently process hundreds of leads at a time and make life easy for a call center”

      Operations Manager