Infor HR Service Delivery
Reviews
Star rating
Rank in HR Case Management
Pros and cons
Pros
- Mobile Accessibility
- Accessibility
- Options
- Productivity Improvement
- Mobile App
- Helpful
Cons
- Limited Customization
- Slow Performance
- Upload Issues
- Limited Capabilities
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 16.7% |
| Mid-Market | 22.2% |
| Enterprise | 61.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 1 | 4.0 |
| 2025 Q2 | 1 | 2.5 |
Satisfaction ratings
What reviewers say
Infor's Case Management system is the heart of any HR Shared Services Team
“Each case submitted to our HR team lends in giving us an idea of what is going on with our Employees without us having to be in the trenches, so to speak. It also assists us in ensuring that proper policies and processes are being documented and followed for consistency and acco”
Infor HR Service Delivery has helped us to help our employees.
“Case Management allows both HR and the employee to track their questions/issues/submissions, so that we all have the same information. It creates a history, a story - and anyone can always refer back.”
Honest review
“Employee procedures are well-designed and simple to utilize, and the self-service user interface is great. No further software is required. And it helps recruit the employees, update their payroll, and onboard.”