HotelFriend
10
Reviews
4.7
Star rating
#11
Rank in Hotel Management
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Key stats
—
80
Mid-Market
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 22.2% |
| Mid-Market | 77.8% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q4 | 1 | 5.0 |
Satisfaction ratings
Ease of Use10.0
Ease of Setup9.4
Quality of Support9.8
Meets Requirements9.6
What reviewers say
Gets the job done
5.0
“I really liked HotelFriend when I worked as a GM. It's cloud-based, so I could log in from anywhere. Easy to learn, and the support team is great. Highly recommend!”
Hotel friend feedback
5.0
“We were super happy with onboarding. They guided us through system setup step by step making sure all the connections on channel managers were working properly.”
Opinion of an IT manager
5.0
“I had to find new software for a guesthouse with 83 rooms and 2 properties in Germany. The main criteria included German-speaking support, meeting local tax laws, and handling both properties in one place. HotelFriend checked all the boxes. Now it helps us manage bookings and che”