roommaster
Reviews
Star rating
Rank in Hotel Management
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 64.3% |
| Mid-Market | 35.7% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 1 | 4.5 |
| 2025 Q4 | 1 | 5.0 |
| 2026 Q2 | 3 | 5.0 |
| 2026 Q3 | 4 | 5.0 |
Satisfaction ratings
What reviewers say
AI concierge surprised us in the best way
“We switched to roommaster for the hotel management software functionality. The AI concierge was turned on almost as an afterthought and it's become one of the features our team talks about most. Guests engage with it, it handles FAQs reliably, and it has reduced routine front des”
Best hotel management software we've used
“We've been through two other hotel software platforms before landing on roommaster and this is the right one. Everything is properly integrated channel distribution, direct bookings, housekeeping, revenue management so the whole operation runs from one place. The onboarding team ”
Simple and Efficient Room Management”
“What I like most is how easy it is to get a clear overview of room availability and occupancy at a glance. The interface is clean, organized, and makes it simple for our team to quickly find the information we need.”