Hosting.com
Reviews
Star rating
Rank in Shared Hosting
Pros and cons
Pros
- Customer Support
- Reliable
- Quick Response
- Reliability
- High Speed
- 24/7 Support
Cons
- High Cost
- Expensive
- Renewal Costs
- Poor User Experience
- Pricing Issues
- High Pricing
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 93.8% |
| Mid-Market | 4.3% |
| Enterprise | 1.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 3.5 |
| 2025 Q1 | 3 | 3.2 |
| 2025 Q3 | 3 | 4.2 |
| 2025 Q4 | 2 | 5.0 |
| 2026 Q1 | 2 | 4.5 |
| 2026 Q2 | 1 | 3.5 |
| 2026 Q3 | 1 | 3.5 |
Satisfaction ratings
What reviewers say
Best-in-Class Support: AI Solves Most Issues with Instant Human Handoff
“Their support experience is best-in-class. The AI chatbot actually handles ~90% of technical issues — and when it can't, you get handed off to a real person immediately. No arguing with a bot, no queue. It's the smoothest support flow I've seen from any hosting provider.”
Outstanding Support Makes Hosting Easy, Though Billing Needs Work
“I love Hosting.com’s support. When my website wasn’t loading, they fixed it right away, and they make everything easy.”
Faster Load Times and Easy Onboarding, but Price Hikes at Renewal
“We originally switched to A2 Hosting because we needed faster hosting to improve page load times. It made a big difference for the page load time, which was great! A2 also made the onboarding and the whole getting-started process very simple. Also, at the beginning, the price”