FICO Customer Communication Services
12
Reviews
3.7
Star rating
#83
Rank in Customer Communications Management
Pros and cons
Pros
- Helpful
- Interface Usability
- Security Protection
- Ease of Use
Cons
- Expensive
Traffic & LLM citations
Source: G2 review data
Key stats
—
17
Small Business
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 41.7% |
| Mid-Market | 16.7% |
| Enterprise | 41.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
Ease of Use8.3
Ease of Setup8.6
Quality of Support8.1
Meets Requirements7.3
What reviewers say
Hectic collaboration with other systems
1.0
“The platform is less user friendly and intuitive making it a difficult to navigate. The communication tools provided are not allowing me to effortlessly connect with my customers and needs to keep them informed.”
Unable to evaluate communication effectiveness
0.5
“FICO Customer Communication Services is unable to keep me informed and, up to date. Their slow communication does not enable me to stay in the loop and unable to make informed decisions. The approach they take in solving my concerns makes me feel lacked.”
Nice UI and easy to use
5.0
“It is bvery easy to communicate with colleagues. Easy to use.”