ArcGIS Online
Reviews
Star rating
Rank in GIS
Pros and cons
Pros
- Ease of Use
- Feature Functionality
- Features
- Tools
- Data Management
- Powerful Tools
Cons
- Learning Curve
- Expensive
- High System Requirements
- Expensive Subscription
- Poor Customer Support
- Time Delays
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 28.4% |
| Mid-Market | 40.0% |
| Enterprise | 31.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 4.0 |
| 2025 Q3 | 1 | 4.5 |
| 2026 Q1 | 1 | 4.5 |
| 2026 Q2 | 1 | — |
Satisfaction ratings
What reviewers say
Arcgis online is phenomenal.
“I like the UI , the features and the ease of implementation with our tasks.”
Learning Curve BUT worth it
“Provides a single location for for data. I recommend using an experience tech to satrt the process. They can provide a great resource for future issues. ESRI is a great customer resource too! I found the integration to be faily straight forward with some help from experienced ”
ArcGIS is good for what it is...but ESRI's monopoly on the GIS marketplace needs to be challenged!
“Now if you have an ArcGIS subscription and keep up on your credits then yes, this product is great. This product will give you access to various common ways of visualizing data and you will be able to share with the ESRI community your datasets pretty much by default. Also ESRI ”