Enghouse Insights
31
Reviews
3.8
Star rating
#54
Rank in Enterprise Feedback Management
Pros and cons
Pros
- Efficiency
- Helpful
- Simple
- AI Integration
- Omni Channel
- Intuitive
Cons
- Small Business Challenges
- Slow Performance
- Difficult Learning
- Integration Issues
- Learning Curve
Traffic & LLM citations
Source: G2 review data
Winning from
Key stats
—
21
Small Business
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 46.7% |
| Mid-Market | 43.3% |
| Enterprise | 10.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 1 | 5.0 |
| 2026 Q1 | 1 | 4.0 |
Satisfaction ratings
Ease of Use8.6
Ease of Setup8.9
Quality of Support8.1
Meets Requirements8.3
What reviewers say
Best of the best data driven solutions for corporates across the globe
5.0
“1.strong recurring revenue mix 2.healthy balance sheet and funds generation 3.dividend consistency and growth”
IVRs are the best ways of improving experience
4.0
“It is very easy to use and shares the direct feedbacks to product owners.”
I dont like IVR services
0.0
“Nothing, Most of the tie is not usefull because they dont deal with real propleam, and its a way of escape to talk to customer agents”